Legal

General Policy, Terms and Conditions

The terms that govern your access to and use of YeloScale.

Acceptance of Terms and Conditions

Your access to the Platform or its associated mobile application, or the creation of an account thereon, constitutes your express and unconditional acceptance of all rules, terms, conditions, warranties, and guidelines set forth in this document, including the terms governing use, payment, and financial transactions. These Terms and Conditions are legally binding upon acceptance; therefore, please read them carefully before using the Platform. They apply to all users and visitors of the Platform without exception.

Nature of the Platform and Scope of Operations

The Platform is an electronic technology infrastructure that enables its users to create online stores for the purpose of conducting e-commerce and managing orders. The services include, without limitation: the creation and design of online stores, product and inventory management, order processing and tracking, analytics and reporting tools, facilitation of shipping and delivery operations, and management of communications with buyers. The Platform operates solely as a technology service provider, and its responsibility is limited to providing the digital infrastructure necessary to enable users to conduct their commercial activities.

Scope of responsibility

The Administration does not own, sell, trade in, or exercise control over the quality or pricing of any products or services listed on the stores created by users.
The Platform shall not be deemed a party to any contract of sale or commercial transaction conducted between the user (merchant) and the buyer; full responsibility for such transactions rests exclusively with the parties thereto.
The Platform bears no liability with respect to the conformity of listed products or services to their advertised specifications, their fitness for purpose or safety, or any damage arising from their use.
The user (merchant) alone bears full responsibility for compliance with all applicable laws and regulations pertaining to the products and services they offer, including consumer protection laws, safety standards, and import and export requirements.

Availability

The Platform is available for operation in the Republic of Tunisia, the Middle East region, and worldwide, with the aim of facilitating access to investment opportunities in the field of e-commerce.

Fees and Subscriptions

Upon creating an account on the Platform and using its services, the user shall be provided with their own online store. YeloScale operates on a monthly subscription model based on tiers: the user selects a monthly plan that matches their store's needs and transaction volume, and may move between tiers as their business grows. The available tiers and the current price of each are published on the pricing page of the Platform. We are now onboarding early Tunisian businesses.

Changes to pricing

Subscription prices and plan tiers are subject to modification. In the event of any change, the Administration undertakes to notify users thirty (30) days prior to the effective date of such modification via their registered email address. Subscriptions are billed in advance and are non-refundable except as set out in the Refund Policy or as required by applicable law.

User Rights and Obligations — Domain Name and Operational Interface

Upon investing in your own store through the Platform, you are entitled to use your website under a domain name of your choosing, with an operational interface at your disposal. However, the Administration reserves the right to monitor the performance of the website without the right to disclose any information pertaining thereto to any third party, except pursuant to a judicial order, and reserves the right to take any measures in the event of a breach of the Terms of Use.

Accuracy of Data and Information

Ensure complete accuracy in all data and information entered during registration or at any subsequent time.
Refrain from impersonating others or using an email address or any information belonging to another person or inconsistent with their actual details.

Account Confidentiality

The user shall be fully responsible for maintaining the confidentiality of their account information, in particular their password. The user shall likewise bear full responsibility for any use of their account, whether by themselves or by any third-party intermediary, and is prohibited from disclosing such credentials to any third parties.

Tax Obligations

The user alone bears the responsibility for assessing and fulfilling any tax obligations in their country of domicile. The user is required to remain informed of applicable tax laws and to consult qualified experts. The Platform shall bear no liability in the event that the user fails to comply with tax regulations within their local jurisdiction.

Privacy Policy and Data Protection

The Administration respects the privacy of its users and may receive and store information provided to it by the user on the Platform. It may also automatically receive and record information in its server logs from the user's browser upon accessing the Platform, including the user's Internet Protocol (IP) address. For further details, please refer to the Privacy Policy published on the Platform.

Financial Transactions and Payment Methods

The Platform accepts electronic payment via the internet using both international and Tunisian electronic cards. For further information regarding the cancellation and refund policy, please refer to the dedicated Refund Policy page on the Platform.

Modification of Terms and Conditions

These Terms and Conditions are subject to modification from time to time and apply to all services provided directly or indirectly (including through third parties) via the internet, mobile devices, email, or telephone. The Administration reserves the right to modify the Terms of Use or any content on the Platform, including for security, legal, or regulatory reasons, or to reflect updates to the services. Registered users shall be notified of any modifications via their registered email address, and changes take effect immediately upon publication. Continued use of the Platform following publication constitutes express consent to such changes.

Account Suspension and Termination

Administration's right to terminate: the Administration may terminate the user's access and delete their subscription within sixty (60) business days, following receipt of documented information via email indicating misuse of the Platform.
User's right to terminate: the user may likewise terminate their access and registration within the same period of sixty (60) business days.
Immediate termination: the right of immediate termination remains in force for any reason constituting a prohibited act as specified in the Acceptable Use Policy.
Account suspension: the Administration may suspend an account in the event of repeated or serious violations of the applicable guidelines and policies.

Financial Settlement upon Termination or Permanent Ban

All transactions carried out by the user shall be reviewed to assess any damage caused to any member or to the Administration.
The amount of compensation for any proven damage shall be deducted from the user's balance on the Platform.
The user is entitled to withdraw the remaining balance after sixty (60) business days have elapsed from the date of account freezing, by contacting technical support via live chat or via their registered email address.

Limitation of Liability

The Platform shall bear no liability for technical failures arising from causes beyond its control, or for damages resulting from force majeure. The Platform does not guarantee that its services will be available without interruption, and the Administration may conduct technical maintenance at times it selects at its sole discretion. The Administration shall bear no criminal or civil liability, nor any material or moral obligations, arising from the use of products listed on users' stores following a purchase, or from the use of the Platform in general; such liability rests with the user responsible therefor. The Platform shall bear no liability for transactions conducted between the user and any third party to which the Platform has enabled connectivity, including shipping and delivery companies, logistics service providers, and other external applications and services.

Intellectual Property Rights

Unless otherwise indicated, the name, appearance, and trademarks of YeloScale (including yeloscale.com and yeloscale.shop) are the exclusive property of the Administration. All content published on the Platform — including source code, databases, functionality, software, website designs, audio, visual and textual content, photographs, graphics, and logos — is owned by, controlled by, or licensed to the Administration, and is protected by copyright, trademark, and intellectual property rights in accordance with the legislation in force in the Republic of Tunisia and relevant international conventions. Copying, reproducing, republishing, distributing, selling, licensing, or exploiting any part of the Platform for any commercial purpose is strictly prohibited without prior express written permission from the Administration.

Official Communication and Notification Channels

Official notifications shall be made via the email address registered on the Platform. To communicate with the Administration, users may use the email address displayed at the bottom of the Platform's pages, or the chat option available between merchants, buyers, and the technical support team. By using any of the Platform's services or sending electronic messages to the Administration, the user is deemed to be communicating electronically, and agrees that all agreements, notifications, or disclosures sent electronically satisfy any legal requirement that such correspondence be in written form, unless applicable law prescribes otherwise.

Governing Law and Jurisdiction

The Republic of Tunisia shall be deemed the legal domicile of the Administration. Any dispute relating to the Platform's policies or the use of its services shall be governed by the laws and legislation in force in the Republic of Tunisia. These Terms and Conditions define the contractual framework established between the user and the Administration, pursuant to which access to and use of the Platform's services are made available.

Final Provisions

In the event that any provision of these Terms and Conditions is found to be void or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by the Administration to enforce any provision shall not constitute a waiver of its right to enforce such provision at a later time. These Terms and Conditions come into effect as of the date of their publication on the Platform.

Contact Information

YELOSCALE — Email: contact@yeloscale.com — Website: yeloscale.com