Legal
Refund Policy
How refunds work for YeloScale plans — and for store orders.
Effective date
Effective as of September 2026. We update this page when our practices change and revise the date above.
1. YeloScale subscriptions
Subscription fees are billed in advance. Unless required by law or stated otherwise in your plan, fees are non-refundable, including for partial billing periods. You can cancel at any time to stop future charges; access continues until the end of the current period.
2. Free trials
Where a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, your plan may begin and the applicable fee may apply.
3. Cancellation
You can cancel from your account or by contacting us. Cancellation stops future billing; it does not retroactively refund amounts already paid unless required by law.
4. Store orders (merchant ↔ shopper)
Refunds for purchases made in a merchant's store — including cash-on-delivery orders — are handled between the merchant and the shopper under the merchant's own refund terms and applicable consumer law. YeloScale provides tools to manage orders and payment status but is not a party to those sales unless stated otherwise.
5. How to request
For questions about a YeloScale charge, contact us through the contact page. For a store purchase, contact the merchant you bought from.
