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How to have the data we hold about you deleted.
Request deletion
Email contact@yeloscale.com with the subject “Delete my data”. Include your YeloScale account email, or the merchant name and the Facebook/Instagram/WhatsApp conversation you want us to locate. Do not include passwords or full payment details. We verify your identity and authority before processing the request.
If you connected a Meta account
You can revoke YeloScale in your Meta account’s integration settings. Where Meta offers a data-deletion request, it sends us a signed callback and we return a confirmation code and status URL. We identify the authorization using both the app identity and its verified user identifier, then delete that authorization’s credentials and associated platform data. An identifier that cannot be safely matched is sent for review.
If you only messaged a merchant
Sending a message to a merchant does not mean you authorized the YeloScale app. You may not see YeloScale in Apps and Websites. Ask the merchant to delete the conversation or email contact@yeloscale.com. Customer messaging IDs and merchant login IDs are different, so we verify the specific merchant and conversation instead of matching an unrelated ID.
Account, workspace and conversation deletion
Tell us whether your request concerns your YeloScale login account, a workspace you own, a connected-platform authorization or a customer conversation. These are separate scopes. Removing one workspace does not automatically delete your account or data controlled by another merchant.
What is removed and what may remain
Verified conversation deletion removes the messages, internal notes, conversation profile and product links in the confirmed scope. Connected-platform authorization deletion also removes its credentials and queued platform payloads. Order, invoice and other transaction records may be retained where needed for an applicable legal obligation or dispute. We explain any exception when responding to the request.
Timing and status
We aim to respond to requests within 30 days. Automatic requests show whether processing completed, no matching authorization was found, or identity verification/manual processing is needed. A successful status concerns the verified scope, not every account you may have with other merchants. Email contact@yeloscale.com with your confirmation code if you need help.
Backups and regular retention
Messages and notes expire from active storage after 180 days, raw webhook payloads after 7 days, and completed deletion receipts after 365 days. Database backups rotate within 30 days. Backups are restricted to recovery and deletion requests must be reapplied before a restore is returned to service.
