Legal
Service Levels
Our availability, support, and maintenance approach.
Effective date
Effective as of September 2026. We describe our current security practices here; formal contractual SLAs will be published as the Service matures.
1. Availability
We aim for high availability and design the platform for reliability. As an early-stage product, we do not yet offer a contractual uptime guarantee; we will introduce formal targets as the Service matures. Planned maintenance is scheduled to minimize disruption where possible.
2. Support
We provide support to merchants through the contact page and in-product channels. We prioritize issues that affect store availability and orders.
3. Maintenance
We may perform maintenance and deploy updates regularly. For significant planned maintenance that may cause downtime, we aim to give advance notice through reasonable channels.
4. Incidents
If a significant incident affects the Service, we work to resolve it promptly and communicate with affected merchants.
5. Scope
Service levels relate to the YeloScale platform. Third-party services you connect (for example delivery providers or social channels) are governed by their own availability and terms.
